At PUROVIC, we aim to ensure a smooth and transparent shopping experience. Please read our Shipping, Returns & Refund Policy carefully before placing an order.

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be extended during peak periods, promotions, or holidays.

Shipping Areas

We currently ship to [list countries/regions]. Delivery availability may vary based on location.

Shipping Charges

Shipping charges are calculated at checkout based on delivery location, order size, and weight. Free shipping offers, if applicable, will be clearly displayed at checkout.

Delivery Time

Estimated delivery timelines:

• Domestic orders: 3–7 business days after dispatch
• International orders: 7–21 business days, depending on destination and customs clearance

Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS to help you monitor your delivery.

Incorrect Address or Failed Delivery

PUROVIC is not responsible for delays or non-delivery due to incorrect or incomplete shipping details provided by the customer. Additional shipping charges may apply for re-delivery.

Returns Policy

Due to hygiene and safety concerns, the following conditions apply:

• Opened, used, or tampered products are non-returnable.
• Returns are accepted only for items that are damaged, defective, or incorrect at the time of delivery.
• Return requests must be raised within [X] days of receiving the order.

Return Process

1. Contact our customer support team with your order number and reason for return.
2. Share clear images of the damaged or incorrect product.
3. Once approved, return the product in its original packaging.

Products returned without prior approval may not be accepted.

Return Shipping

If the return is due to our error (damaged or wrong item), return shipping costs will be covered by PUROVIC. In all other cases, return shipping costs may be borne by the customer.

Refund Policy

• Refunds are initiated only after the returned product is received and inspected.
• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued to the original payment method used during purchase.
• Bank or payment provider processing times may vary.

Non-Refundable Cases

• Opened or used products
• Products damaged due to misuse or improper handling
• Return requests raised after the allowed return period

Cancellations

• Orders can be cancelled before dispatch.
• Once shipped, orders cannot be cancelled.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

PUROVIC
Email: support@purovic.com
Website: www.purovic.com
Address: [Company Address]